When you visit the CBC Music site for the very first time, the first thing you should do is... start listening to music! In the big box on the right of the screen that says “Web Radio”, just click on the genre of music you like, and then click on the station you want to listen to. One click of the play button and…voila! You should have music streaming through the audio player near the top of the page.
If you are wondering where the player is on the page, look for the play button and you are in the right place.
If you do not hear music, you will need to install the latest Flash Player - the free browser software that lets you do all sorts of good things like listen to music and watch videos. (You can download and install Flash Player here).
How the player works
Once the stream starts playing, look at the Audio Player at the top of the page and you should see the name of the track, the artist, and the station to which you are listening. Just like a regular radio stream, you cannot skip forward or reverse back through tracks.
Have Flash installed but cannot hear the web radio stations?
Streaming audio and video quality can be affected by connection rate and Internet congestion.
Many types of interruptions between your computer, your player, your computer's OS, your local network, your ISP and a streaming server can exist and cause trouble.
I can't hear web radio stations, but I can play songs from artist pages.
If you are using a firewall, anti-malware, anti-spyware, ad-blocking or pop-up blocking software, you may experience problems with streaming audio/video. We suggest you to disable the software and try accessing the stream again.
If you are trying to listen at work, some companies will block streaming traffic to cut bandwidth costs. Please check with your administrator to see if this is the case in your office. Ask them if they would allow audio streams to come through the firewall.
Please note: our genre streams are not available to users who are accessing CBC Music through non-Canadian IP numbers.
When I listen to a web radio station, the sound skips, cuts out or buffers
If the player doesn't have enough network bandwidth, it will buffer.
Our stations stream at 128kbps; on top of the stream, factor in additional bandwidth requirements to maintain the currently playing song names, and the likely rate of consumption increases to roughly 170kbps. We would recommend a connection of at least 256kbps to have a seamless listening and browsing experience at CBC Music.
If you notice stream interruptions, try closing other browser tabs to websites that may be using additional load on your computer and internet connection. All of these factors can negatively affect your listening experience.
Several other factors can hamper performance; here are some items to check:
- Make sure NOT to download applications or files while watching/listening to media streams. Your Internet connection is shared between all open applications including your web-browser, your download manager and your streaming player. Closing applications that use your Internet connection simultaneously with your streaming player may reduce buffering.
- Close other unnecessary applications that may be open on your computer. Reboot your computer. If you have lots of other programs open, they may be using too much processor time and/or RAM for the player to work properly.
- Make sure your Internet connection is fast enough to reliably listen to streaming audio and/or watch streaming video online. High speed Internet connection is recommended (minimum 256kbps).
- Make sure your computer is fast enough. If your computer is old, it might not have enough power to play an audio/video stream regardless of what else it's doing.
- Update your media players and streaming audio/video recorders regularly.
- Internet congestion can slow down the delivery of the stream, make it difficult for you to connect or cause buffering. Often the interruption is temporary. Please try to connect a few times at different times of the day, if possible.
If you repeatedly have problems connecting, please notify your ISP - there are often quick fixes they can make when they learn about your issue.
If the problem still persists, please tell us the following information:
- Are you visiting our desktop site, mobile site, iOS app, or Android app?
- What kind of device are you using? What kind of operating system is on your device?
- If you are accessing our site via the browser, which browser are you using, and what is the browser version? Can you try another browser to see if the problem persists? Please ensure that you have the latest browser installed on your device.
- Which stream are you attempting to play? Is the problem occurring on other streams?
- Is the browser (or app) open and visible when playback stops, or is it running in the background?
- Is your device locked when playback stops?
- When playback stops, are you performing some other action on your device, like opening another browser or another app?