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info Frequently Asked Questions

General

What can I do on CBC Music?

CBC Music is about choice and lots of it. It is designed to help you have the music experience that is right for YOU.

Here are some of the ways you can connect with the music you love:

  • Listen to over 50 channels of music, 24/7, all for free. From classical to rock, from jazz to hip-hop, and from blues to electronic, we’ve got the musical spectrum covered. Discover new songs and artists, and rediscover all your existing favorites.
  • Read frequently updated blogs about what’s going on in the music industry.
  • Watch & listen to hundreds of concerts across a wide variety of genres in our Concerts and TD Live Music areas.
  • Explore the various programs on CBC Radio 2 and CBC Radio 3.
  • Explore 12 music communities including Classical, Jazz, Singer-Songwriter, World, Rock, Pop, Blues, R&B/Soul, Hip-Hop, Aboriginal, Country, and Electronic. Together, they’ll keep you up to speed on the latest in music culture, news, commentary, and other features.
  • Listen to over 125,000 songs. About 40,000 artists have made their own artist pages and uploaded music that you can listen to whenever you want.
  • Participate in exciting contests and vote for your favourite artists.
  • Create your own personal playlists from the music that artists have uploaded to CBC Music. You can listen to them whenever you want.
  • Share the stations, songs, artists, concerts, and features that you love with your friends. CBC Music gives you one-click sharing via Facebook, Twitter, and email.
  • Join the conversation on the blogs in each of the 12 music communities. Meet other fans who love the same music you do, chat about music news, and interact with CBC personalities and musicians.

Streams

How does the radio/music player work?

Getting started
When you visit the CBC Music site for the very first time, the first thing you should do is... start listening to music! In the big box on the right of the screen that says “Web Radio”, just click on the genre of music you like, and then click on the station you want to listen to. One click of the play button and…voila! You should have music streaming through the audio player near the top of the page.

If you are wondering where the player is on the page, look for the play button and you are in the right place.

If you do not hear music, you will need to install the latest Flash Player - the free browser software that lets you do all sorts of good things like listen to music and watch videos. (You can download and install Flash Player here).

How the player works
Once the stream starts playing, look at the Audio Player at the top of the page and you should see the name of the track, the artist, and the station to which you are listening. Just like a regular radio stream, you cannot skip forward or reverse back through tracks.

JavaScript Requirements
You will also need to ensure JavaScript is enabled on your browser(s). http://support.google.com/bin/answer.py?hl=en&answer=23852

Have Flash installed but cannot hear the web radio stations?
Streaming audio and video quality can be affected by connection rate and Internet congestion.

Many types of interruptions between your computer, your player, your computer's OS, your local network, your ISP and a streaming server can exist and cause trouble.

I can't hear web radio stations, but I can play songs from artist pages.
If you are using a firewall, anti-malware, anti-spyware, ad-blocking or pop-up blocking software, you may experience problems with streaming audio/video. We suggest you to disable the software and try accessing the stream again.

If you are trying to listen at work, some companies will block streaming traffic to cut bandwidth costs. Please check with your administrator to see if this is the case in your office. Ask them if they would allow audio streams to come through the firewall. Please note: our genre streams are not available to users who are accessing CBC Music through non-Canadian IP numbers.

When I listen to a web radio station, the sound skips, cuts out or buffers
If the player doesn't have enough network bandwidth, it will buffer. Our stations stream at 128kbps; on top of the stream, factor in additional bandwidth requirements to maintain the currently playing song names, and the likely rate of consumption increases to roughly 170kbps. We would recommend a connection of at least 256kbps to have a seamless listening and browsing experience at CBC Music. You may also see bandwidth, RAM, and CPU usage increase if you have other websites open in additional tabs (particularly Facebook and other JavaScript heavy sites). If you notice stream interruptions, try closing other browser tabs to websites that may be using additional load on your computer and internet connection. All of these factors can negatively affect your listening experience. Several other factors can hamper performance; here are some items to check:

  • Make sure NOT to download applications or files while watching/listening to media streams. Your Internet connection is shared between all open applications including your web-browser, your download manager and your streaming player. Closing applications that use your Internet connection simultaneously with your streaming player may reduce buffering.
  • Close other unnecessary applications that may be open on your computer. Reboot your computer. If you have lots of other programs open, they may be using too much processor time and/or RAM for the player to work properly.
  • Make sure your Internet connection is fast enough to reliably listen to streaming audio and/or watch streaming video online. High speed Internet connection is recommended (minimum 256kbps).
  • Make sure your computer is fast enough. If your computer is old, it might not have enough power to play an audio/video stream regardless of what else it's doing.
  • Update your media players and streaming audio/video recorders regularly.
  • Internet congestion can slow down the delivery of the stream, make it difficult for you to connect or cause buffering. Often the interruption is temporary. Please try to connect a few times at different times of the day, if possible.

If you repeatedly have problems connecting, please notify your ISP - there are often quick fixes they can make when they learn about your issue.

If the problem still persists, please tell us the following information:

  • Are you visiting our desktop site, mobile site, iOS app, or Android app?
  • What kind of device are you using? What kind of operating system is on your device?
  • If you are accessing our site via the browser, which browser are you using, and what is the browser version? Can you try another browser to see if the problem persists? Please ensure that you have the latest browser installed on your device.
  • Which stream are you attempting to play? Is the problem occurring on other streams?
  • Is the browser (or app) open and visible when playback stops, or is it running in the background?
  • Is your device locked when playback stops?
  • When playback stops, are you performing some other action on your device, like opening another browser or another app?

I am outside of Canada, what streams can I listen to?

Due to international distribution rights limitations, only Radio 2 Pacific (International), Radio 2 Eastern (International), R3, and Sonica stations are available to international listeners. In addition, you are welcome to explore the music found on over 40,000 of our artist pages!

I am in Canada, but why am I still not be able to listen to all the streams?

If you live in Canada and cannot access the music streams, please check if there is a temporary issue (e.g.: loss of signal, etc.) or, if your internet service provider is based in the U.S. or is routed through the U.S. This would mean the IP address would not appear to be Canadian and therefore would be blocked. To determine this, check with your internet service provider.

When I click on the player, there is no audio. What went wrong?

Please ensure you have updated your browser with the latest Adobe Flash player, enabled JavaScript, checked there is no other browser setting blocking these two to work, and have the volume turned on.

If there is still no audio, please check your IP number to see if your ISP assigned you a non-Canadian IP number. We cannot grant access to our genre streams if a user is outside Canada or using a non-Canadian IP.

Members

Why become a member of CBC Music?

Signing up is free and it opens up many ways that you can personalize your experience with CBC Music. When you sign-up for CBC Music, you get access to the full range of site features, including:

  • Saving favourite tracks to your personal playlists, so you can enjoy them whenever you want.
  • Following your favourite CBC Music artists, so you can stay up to date on their latest news, upcoming concerts, new tracks, and more.
  • Sharing CBC Music content with your friends via social media.
  • Commenting on the blogs in each of the many music communities.
  • Creating your own personal CBC Music member page. It lets you share your music tastes with others, and acts as a home base for all your personal playlists and favourite artists.
How can I register as a member?

You can always click on the Member Sign-up link at the bottom of the page to become a member.

Where do I reset my password?

Rest your password here: http://music.cbc.ca/#/password.aspx
If you need your sign-in email address updated, please contact us: radiomusic@cbc.ca

How can I create and manage my playlists?

Getting started
Before you can start making playlists, you have to be a registered CBC Music member. It’s free and only takes a few seconds. All you need is a username, a password, and an email address, and you’re ready to go.

You are automatically assigned one playlist to start, but you can make as many as you like, organizing them by genre, region, artists, or whatever scheme works for you.


Adding tracks
Not all tracks are available for on-demand listening, but many are, and all of these can be added to your playlists. When you hear a track that you’d like to add to a playlist, look for the ‘add to playlist’ icon. Mouse over it to see if you can click on it. If it’s clickable, then click and a window will open up allowing you to add the track to an existing playlist or create a new playlist to which you can add the track. Just follow the prompts.

If you are on an artist’s page and you see a track you like, hover over the ‘more options’ icon (next to the play button) to display the ‘add to playlist’ icon. Click to add it to your playlist.


Managing your playlist(s)
You can view all of your playlists by going to “My Profile”, which is found under your username in the top right of the screen. Note that you have to be logged in to edit your playlists. Once you are on your profile page, click on the tab marked “Playlists” to select a playlist to listen, share, delete, or rearrange.

  • To listen, hit the play button.
  • To share, click on the ‘more options’ icon and you’ll see the ‘share’ icon (which looks like an arrow shooting out of a box). This will display a direct link you can share with friends.
  • To delete your playlist, simply click on the “X”.
  • To rearrange tracks within a playlist, just open up the playlist, click on a track and drag it to wherever you want it.
  • Many of you have requested a shuffle feature for listening to your playlists; we are currently working on a solution and should have something available in the coming months.
How can I like or add my favorite artists, tracks, concerts, blogs, and programs?

When you visit an artist, a concert, a blog, a program page, or listen to a track, look for a thumbs-up button, which will allow you to add these items to your favorite list.

To access all the content you liked, sign-in to CBC Music and click on the My Profile link located under your User Name. Then scroll down and click on the My Likes tab, located under your main image.

How can I receive news, updates about CBC Music and my liked artists?

Go to the Settings page by clicking on your User Name at the top right corner and under Website Preferences, check the “Receive Fan Feed Email Notifications” box to receive updates by email.

Why can't I access all the content even after signing up to CBC Music?

Unfortunately, if you are located outside of Canada, or you are using a non-Canadian IP number, you cannot access content that is geo-blocked, regardless whether you have a CBC Music account or not.

Also, some of our content, like the First Play audio, are only available for a limited time.

Artists

What can I do on CBC Music as an artist?

CBC Music currently features about 40,000 artist pages. You can create and maintain artist pages by yourselves. On artist pages, you can feature a bio, tracks, videos, photos, label info, social media links, links to where to buy your music, and all sorts of great stuff that will help fans to know each artist better.

Why do I have two accounts? 

All artists have 2 accounts: Artist and Member The Artist page allows you to promote your recorded material, while the Member page allows you to be a fan (create playlists, comment on blogs, etc), without it affecting your artist profile.

How do I add music to my artist page?

To add music and other content to your Artist page, sign-in to CBC Music, click on your user name at the top, then Edit Artists. A Band Information page will be open on our Content Management System (CMS). Clicking on Manage Your Music to add, edit, disable, or delete a track.

I tried to upload a track, but I am getting an error. What could be wrong?

First, make sure you have entered the Track Title, Genre, and Track Credits information. Then make sure your track is an MP3 file. Larger files may take longer than usual to upload.

If you are still seeing a problem, please do the following:

  • Try to upload the audio again, and leave the page as is without cancelling the audio upload process.
  • If an error message appears, please send radiomusic@cbc.ca  a screen shot of the error.
  • Send us the actual file if possible.
Why do my songs sound differently than those files that I uploaded to CBC Music?

CBC Music streams at 128k. If you upload an MP3 larger than that, our servers will grab it and process it down to 128k. You are welcome to re-upload your MP3s at any time, your play count will not be affected.

How do I add video to my artist page?

The Videos tab on your Band Information page in the CMS allows you to add, edit, disable, or delete a video.

I tried to upload a video, but I am getting an error or it took too long, what could be wrong?

First, make sure you have entered the Title and video creditsinformation. Then, please ensure your file is MPG, MPEG, AVI, MOV, M4V, MP4, or WMV format. Video files are generally large and will take a longer time to upload.

If you are still seeing a problem, please do the following:

  • Try to upload the video, and leave the page as is without cancelling the video upload process
  • If an error message appears, please send radiomusic@cbc.ca  a screen shot of the error.
  • Send us the actual file if possible.
How do I add my shows to your TD Live Music?

Sign-in to your CBC Music account. In the Band Information page of our CMS, you can click on Upcoming Gigs to add your upcoming gigs. Please ensure JavaScript is enabled on your browser so that the calendar tool will function. Only artists with a CBC Music page may add dates to this calendar. No external import system currently exists for non-members. 

Why can't I use the square image for the main photo on my artist page?

The square image that you, or our system, will crop is used for site indexing. The horizontal crop you, or our system, will crop is 16x9 and is used as a main image on your artist page. 

How do I find my artist page on CBC Music? 

Use our search function at the top right corner of CBC Music's homepage. You may also find a permalink (direct URL) to your artist page under your Artist/Group Name on the Band Information page in our CMS. 

On CBC Music, your artist page is located under the Artists section. This section is sorted by popularity first. You may also search by genre, city, and province.

I have created my artist page, but when I search it using a search engine like Google, my page is not in the search results?

Each search engine uses a different crawl algorithm and schedule to update their engine. It may take weeks for your page to show up.

How do I find out the URL to my mobile artist page on CBC Music? 

Adding an 'm.' before the desktop URL will be your mobile URL.

Even though you enter a desktop URL, the system will allow you to switch from our desktop to mobile site, and remembers your preference. So next time, when you enter a desktop URL on a mobile device, you will be taken to the mobile page directly.

How do I get airplay on CBC Radio 2 or CBC Radio 3? 

After starting an artist page with CBC Music, you are welcome to mail or email your release to the main CBC Library in Toronto. This is a virtual music library that all CBC hosts and producers can access. Once the library receives your package, it will be vetted for sound quality and entered into our system. 

Please send one hard copy to the music library:

CBC Music Library
Rm. 2B100
PO Box 500, Station A
Toronto, Ontario, Canada
M5W 1E6

OR:

Digital releases: email to: music.library@cbc.ca
Format: linear WAV files, zipped to compress size. 
Include: all song info (artist, composer, lyricist, Canadian Content information (if applicable)

Please also include a bio/information sheet along with your CD, or zip file.

How do I add another artist page to my sign in profile? 

To add multiple artist pages to your Member profile, sign-in to CBC Music, click on the Artist Sign-Up link and complete the template. http://music.cbc.ca/artistsignup/ Click on your user name and then Edit Artists to access all artist pages associated with your email address. 

Why aren't my social media links working on my artist page? 

Chances are you may have left out the "http://" before each URL you have entered. Go back and confirm that this prefix is included and be sure it has not been entered twice.

Why can't I delete my own account? 

If you wish to have your artist page removed, please email radiomusic@cbc.ca with a request to remove your account, along with your login info for confirmation. 

Radio 2/ Radio 3 Programs

How do I find out what was played on CBC Radio 2 or CBC Radio 3?

Broadcast Play Logs may be found at the top of each network's respective pages on CBC Music. 
http://music.cbc.ca/#/radio2
http://music.cbc.ca/#/radio3

Contests

What kind of contests does CBC Music open each year?

Searchlight, SongQuest, and the Bucky’s Awards are just some of our biggest contests!

How can I participate in these contests?

To participate in these contests, you will need to register as an artist first, upload your music, and fill in the contest form, and have your fans vote for you.

Technical

Required browsers and plug-ins
IE 8+
Firefox 28+
Chrome 34
Safari 5+
To play music, you will need to have the latest Adobe Flash player installed and JavaScript enabled.

Mobile Site / Mobile App

How can I access your mobile site?

Our mobile site address is m.music.cbc.ca

What mobile devices do you support?

We support iOS and Android

What mobile apps do you have?

Our latest mobile apps are available for iOS

We are working towards to updating our Android app from the old version app.

To download:

Additional Information

Other ways of accessing CBC Music online

You can connect with CBC Music where it’s most convenient for you. You can find information about How to Listen CBC Music here

You can follow us on Twitter
And you can find us on Facebook
Find us on Tumblr
Find us on Google Plus
Find us on Instagram
Find us on YouTube

How can I buy the music I hear on CBC Music?

Any time you see an “iTunes” link next to a track, you can click on it to buy it via iTunes.

On pages that have been created by artists, they may also offer other options for purchasing their music. Check each musician’s page for details.

Why is there advertising on CBC Music?

Advertising is the primary means that allows us to fairly compensate the artists we play on CBC Music. We signed an agreement with the Audio-Video Licensing Agency (AVLA), which represents over 1,000 music labels. We are very excited to report that through this deal, all artists registered via AVLA will be paid for having their work streamed on our 50 web radio stations and used in on-demand streams and podcasts.

Another reason we've decided to pursue advertising on CBC Music is that, in the current economic climate, CBC cannot afford to have a large new service like CBC Music that isn't self-sustaining. This revenue stream not only allows us to survive, but also helps us to grow and continue to expand CBC Music.

How to contact CBC Music?

You can contact CBC Music here

Purchasing CBC Merchandise

You can purchase CBC merchandise here

Got more questions?

radiomusic@cbc.ca

Some streams are not available outside of Canada. If you are located in Canada, please Contact us and we'll respond as quickly as we can.

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